About Me

Executive leader.
Researcher. Teacher.

Twenty years of international corporate leadership — now channelled into academic research, EI training, and the development of tomorrow's leaders.

"I bring real-world executive experience into the classroom, making complex concepts practical, relatable and directly applicable for students and professionals."

My career spans over two decades of senior leadership roles across Europe — in senior leadership and service management roles at major multinational corporations in Romania, Ireland, and across Europe, progressing to Senior Manager level with responsibility for large global teams and high-value client portfolios.

Since 2024, I have been enrolled in the Doctoral School of Management at the Bucharest University of Economic Studies (ASE), conducting research at the intersection of Emotional Intelligence and leadership effectiveness. Alongside my PhD, I am completing an Executive MBA at WU Academy.

Between 2023 and 2024, I pursued an intensive programme of EI certifications — becoming an Accredited PCM® Trainer, an Accredited Emotional Assertiveness Trainer, an EI Specialist in Daniel Goleman's 12-competency model, and an IANLP-accredited NLP Master Practitioner. I hold a degree in Telephone and Data Communications Engineering from the Polytechnic University of Bucharest.

My work today focuses on Visiting Teaching in Executive Education, EI-based training and coaching programmes, and research on leadership and emotional intelligence in organisational contexts.

Career

20+ years of international leadership

2024 — 2026
Multinational IT Services Company
Service Manager

Acting as liaison between clients and service teams, ensuring strategic planning, operational management, and customer relationship excellence.

May 2020 — Sep 2024
Global Cybersecurity Corporation
Senior Manager — PMO, Enterprise Clients

Led a globally distributed team overseeing large-scale service delivery across EMEA and North America, managing significant client portfolios and cross-functional global teams.

May 2019 — May 2020
Telco Multinational Company, Dublin
Head of Customer Service Delivery Management

Led the service delivery management department, reporting to the Managing Director. Delivered IoT, security, mobile and connectivity services to key strategic enterprise and public sector accounts. Achieved high employee engagement scores; grew the team significantly within months.

Jan 2017 — Jul 2018
Telco Multinational Company, Dublin
Global IT Service Delivery Manager & Service Design & Transition Manager

Defined global IT service strategy and ITIL processes at ; led internal transformation programme and created a comprehensive Service Catalogue for the enterprise division.

2013 — 2017
Telecommunications & IT Services Companies, Bucharest
Problem Management Specialist / Manager

Progressive roles in service management, ITIL processes, and BMC Remedy engineering across and in Bucharest.

2006 — 2013
Telecommunications & Technology Companies, Bucharest
Application Administrator / Systems Engineer

Early career spanning application administration and systems integration at , , and in Bucharest.

My Approach

Methodologies that inform my practice

Process Communication Model® (PCM®)

A validated model for understanding personality structures, communication styles, and motivational needs — enabling more effective, tailored interactions in teams and coaching.

Emotional Assertiveness (John Parr Model)

Expressing needs and emotions clearly and constructively — creating the psychological safety teams need to perform at their best. Includes negotiation and communication specialisation.

EI — Goleman's 12 Competencies

From Emotional Self-Awareness and Emotional Self-Control to Empathy, Inspirational Leadership, Influence, and Organisational Awareness — the complete Goleman competency framework.

NLP Master — AproNLPi® / IANLP

Working with mental patterns and language structures that shape performance, enabling faster and deeper personal transformation for leaders and professionals.

Ready to work together?

Let's explore how emotional intelligence can transform your leadership.

See Consulting Services